Frequently Asked Questions

See our frequently asked questions below to find out all you need to know about Holiday Gift Vouchers and how to redeem them at our various holiday providers.

How long will the eVoucher be valid for?

Our Email Holiday Vouchers are valid for 24 months.

How do I redeem a voucher?

Vouchers can be redeemed on any of our brands' websites during your booking journey (however, they cannot be used as payment towards our special low deposit offers). Take a look at our Where to Spend page for more info.

Can I use vouchers on both Hoseasons and cottages.com?

Yes, our vouchers can be used with any of the brands on our website.

What do I do if my voucher doesn't arrive?

Please call us on 0345 268 9785 so we can investigate.

Can I redeem multiple vouchers on a booking?

Yes, multiple Email Vouchers can be used on one booking.

Can I add an Email Voucher to a booking that has already been made?

Yes, simply log into My Account/My Booking to make your payment.

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Holiday-Voucher.com is a trading name of Awaze Vacation Rentals Ltd. Registered in England and Wales. Registered Office: Sunway House, Raglan Road, Lowestoft, Suffolk NR32 2LW, UK Company Registration Number 00965389. VAT Registration Number: GB 598 22 99 77

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